FAQs

How can we help?

Popular Questions

Account Questions

How can I use my account?
To sign in to your Account (or any product order): Go to the sign in page, by login in the right upper corner (Staff Accounts it is myaccount.wp.login). Enter your mail or username (everything that appears before '@mail.com'). Then Enter your password.
Will I be notify if someone logs into my account?
We now give you Android notifications when new devices logs into your accounts. ... Rather than receiving an email alert from us. When a new device has been used to login to your account, Android. You can expect to see and receive an notification on their smartphone, asking whether they have just tried to sign in!
What should I do if I found a broken item in the parcel?
What should I do if I found a broken item in the parcel? As soon as you get the parcel we kindly ask you (in post office or via courier) to inspect the package. If it is damaged, please take pictures of the packaging clearly showing any damage as well as the inner packaging. You have to Contact Us the same day the shipment was received and send us pictures of packaging as well as pictures of broken items, if there were any. It is very important to preserve packaging for pending investigation, as couriers may require you to hand over this package to them. All broken items will be exchanged with the same ones for free. Be aware that we will need 1-2 weeks to replace then, and 1 week additionally for delivery. The cases when information about broken items is sent later then the same day as they were gotten will not be analyzed.

General Questions

What if I’m unhappy with my purchase?
What if I’m unhappy with my purchase? If you are unhappy or find a fault with your product, please contact us within 5 days of receiving your item and we can arrange for an exchange. Return/exchange of items will be accepted provided the item is unused and with all tags and packaging. Only the fee for the product, excluding shipping cost, will be refunded. Refund will be issued after products are returned. As you've purchased an item with free shipping, the shipping cost will be deducted from the purchase price. Shipping cost will be calculated according to LTU National Post Office fees (+21% VAT if you are a resident of PH) for small items, while for sets according to DHL pricelist (21% VAT if you are a resident of PH).

Pre-sales Questions

Delivery & Shipping
Delivery of goods from gladyschoice.com is deemed to have happened, when the consumer has received the goods. The shipment of goods takes place with the National Postal Service. We only ship to the philippines. There is free shipping inside the Luzon Region. Delivery time,  2 – 3 business days. Outside Luzon Region 3 – 5 business days.
Documentation & Guidance
If there are product descriptions, boxes and user manuals for the product, they will follow the delivery. If you would like further information or advice: Please Contact Us. If this is indicative. We guarantees that the goods meet the requirements for CE marking.
Returns & Refunds
We provides a 14-day cancellation right, effective from the day you receive your goods. You are obliged to return the goods in substantially the same condition and quantity as it is received in. You must bear the costs, associated with returning the goods yourself. Additional information. Regarding Refunds & Returns: Use the Contact form and select your subject!
Billing and payment: 
We accept online payment and only in Philippine pesos. You can pay through PayPal, Direct Bank transfer or by Credit card. Credit card's we accept: Visa, Mastercard, American Express, Discover and Diner’s Club! Secure HTTPS Checkout – PCI compliant. Payment's are through: PAYPAL - and guarantees a safe checkout!
Where is my Password, I can not open my account?
You can find the password from "My Products" under "My Account" on our website, next to download items.
Chat directly with a Staff member, for immediate answers to your questions.
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Talk to us directly for additional help immediate answers to your questions.
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